Insurance Claims Automation with Hyland OnBase and Document AI
An AI-powered insurance automation platform combining Hyland OnBase, Document AI (OCR + classification + extraction), persona-based claims apps, workshop portal, fraud rules, reserve automation, and end-to-end workflow orchestration with two-way integration to core insurance systems.
Industry: BFSI (Banking Financial Services and Insurance)|Region: 🇦🇪 UAE
Multi-insurer programme
Multi-insurer programme — project overview
PROJECT SNAPSHOT
Client
Multi-insurer programme
Industry
BFSI (Banking Financial Services and Insurance)
Region
🇦🇪 UAE
Engagement
AI-Driven Insurance Operations Platform Implemented for ADNIC, Daman, Noor Takaful, Sukoon, Nasco
Technology
Scope
Claims registration, document capture and enterprise content workflows using Hyland OnBase and document AI described in the source
Business Challenge
Business challenge
High claim volumes, unstructured documents, fraud risk, and regulatory pressure made FNOL, claim registration, workshop coordination, and settlements heavily manual, fragmented, and slow.
Key Challenges
Fragmented process
High claim volumes, unstructured documents, fraud risk, and re
Operational friction
gulatory pressure made FNOL, claim registration, workshop coor
Governance and visibility
dination, and settlements heavily manual, fragmented, and slow.
What Neologix Delivered
Delivered solution
An AI-powered insurance automation platform combining Hyland OnBase, Document AI (OCR + classification + extraction), persona-based claims apps, workshop portal, fraud rules, reserve automation, and end-to-end workflow orchestration with two-way integration to core insurance systems.
Claims intake channels
Claims are received through the configured insurer intake channels.
Insurer-specific claim registration
Claim registration workflows process initial loss reports and claim types.
Hyland OnBase content workflows
Hyland OnBase manages claim documents and related workflow tasks.
Document AI capture and validation
Document AI extracts structured data from reports, licences and invoices.
Core insurance system exchange
Core insurance interfaces exchange relevant policy and claims data.
Audit and customer notifications
Audit trails and notifications support claim review and customer follow-up.
Solution Architecture
Solution architecture
The implementation links claimant and claims teams to Hyland OnBase and IDP, with core insurance interfaces and claims audit and alerts. The visual represents the high-level delivered workflow and boundaries described in project records.
Talk to our team about your current challenges, existing systems, and the outcomes you want. We’ll help you identify the right approach and next steps.
