Facility management operations at Concordia generate thousands of documents each month, including work orders, maintenance reports, service completion certificates, vendor invoices, inspection reports, and safety compliance documents across multiple properties and service teams. These documents were stored across fragmented systems such as emails, scanning folders, shared network drives, and facility management platforms, making it difficult to quickly locate and manage information. Operational staff were required to manually review scanned files, identify document types, rename documents, and organize them into appropriate folders, creating significant inefficiencies and slowing down daily operations. Additionally, documents produced by different vendors and technicians followed inconsistent formats, layouts, and structures, making it challenging for traditional OCR solutions to process them effectively. As a result, the organization also lacked centralized visibility into document processing workflows, including classification status, processing performance, and key operational efficiency metrics
