CASE STUDY

How Ma’an Built a Central Employee Hub with SharePoint Online

Ma’an replaced an email-led, unstructured approach to internal information sharing with a SharePoint Online hub for a 200–350-person workforce. The portal brings employee services, departmental knowledge, news, documents and engagement tools into one role-aware workplace, connected to identity, HR and Microsoft 365 services.
Industry: Government and Public SectorRegion: 🇦🇪 UAE
The Authority of Social Contribution – Ma’an
Ma’an employee intranet home page
Illustrative view of Ma’an’s employee intranet, prepared from the supplied portal screens.

PROJECT SNAPSHOT

Client
The Authority of Social Contribution – Ma’an
Industry
Government and Public Sector
Region
🇦🇪 UAE
Engagement
SharePoint Online employee intranet and digital workplace
Technology
Microsoft 365, Microsoft Copilot, Microsoft Entra, Microsoft Power Apps, Microsoft Power Automate, Microsoft SharePoint
Scope
Central employee hub connecting information, employee services and departmental content.
Business Challenge

Bringing employee information and services into one place

Before the intranet, internal information was handled through email and an unstructured approach. Ma’an needed a consistent starting point for employee services, updates and departmental resources, with clear access and content responsibilities.
Key Challenges

Information moved through email and informal channels

Employees needed a more consistent way to reach news, documents, knowledge resources and organisational updates without relying on email threads and scattered links.

Employee services needed a central access point

Profile information, attendance and leave, calendars, vacancies, events and other employee resources needed to be reachable through a shared workplace.

Department publishing needed clear ownership

Different teams manage different content. Ma’an needed role-based permissions and a defined review and approval process for publishable content.
What Neologix Delivered

A connected SharePoint Online employee hub

Neologix implemented a modern SharePoint Online hub that brings employee-facing information and services together, while supporting department ownership, role-based access and managed publishing.

Central SharePoint Online hub

A modern landing page gives employees a consistent route to portal features, updates and departmental resources.

Departmental information and Knowledge Center

SharePoint pages, lists and document libraries support news, knowledge resources, documents, organisation information and department-managed content.

Identity and role-based access

Microsoft Entra and Active Directory support the organisation’s identity context, while SharePoint groups and permissions separate employee, department-admin and portal-admin responsibilities.

Connected employee services

The portal connects attendance and leave information through Smart Vision APIs and uses Outlook for calendar, event and room-availability information.

Governed publishing and notifications

Power Automate supports Draft, Review and Approve content workflows, delegate routing and reminders, with notifications sent through email and Microsoft Teams.

Search, engagement and assisted discovery

Employees can access organisation-wide search, Microsoft 365 Copilot chat over intranet content, SociableKIT social feeds, news, events, vacancies, polls, surveys and FAQs.
Solution Architecture

How the Ma’an employee hub connects

Employees and administrators access a SharePoint Online modern hub with role-based permissions. Active Directory and Microsoft Entra provide the identity context. Power Automate synchronises profile information and routes content through review, approval, delegation and reminder steps. Smart Vision supplies attendance and leave data; Outlook supplies calendar, event and room information; email and Teams carry workflow notifications. SociableKIT supplies social feeds, while Microsoft 365 Copilot answers questions using intranet content. The FRD also confirms SharePoint global search. Power Apps is a confirmed project technology, but the supplied FRD does not assign it to a specific module, so no module-level flow is shown for it.
Knowledge Center page in the Ma’an employee intranet
Knowledge Center screen supplied for the Ma’an intranet case study.
Ma’an intranet architecture showing identity, SharePoint Online, Power Automate and connected employee services
Illustrative architecture based on the approved requirements and the confirmed project integrations.
Implementation Approach

How the employee hub was put together

The implementation connected the portal structure, access model, employee services and content workflows around a shared SharePoint Online experience.
01

Create the modern SharePoint hub

Configure the central hub and landing page, with consistent navigation to employee information and portal services.
02

Organise content by department and purpose

Structure departmental pages, lists and document libraries for news, the Knowledge Center, vacancies, FAQs, documents and organisation information.
03

Connect identity and employee services

Use the organisation’s directory and SharePoint groups for identity and permissions, connect attendance and leave through Smart Vision APIs, and surface Outlook calendar, event and room data.
04

Automate content review and notifications

Use Power Automate for the Draft–Review–Approve process, approver delegation and reminders, with workflow notifications sent by email and Teams.
05

Bring discovery and engagement tools together

Connect SharePoint search, Microsoft 365 Copilot over intranet content, SociableKIT feeds and employee-facing features such as news, events, vacancies, polls, surveys and FAQs.
Business Outcomes

Targets for a more connected workplace

The intranet gives employees a central place to find information and services, with structured access and publishing for content owners. The figures below are proposed targets for the first six months after launch, subject to baseline measurement and client review.
20%
Proposed target: less time finding information
25%
Proposed target: fewer routine information emails
80%
Proposed target: monthly employee adoption
90%
Proposed target: approval workflow use for content requiring review

Technology Stack

Microsoft 365Microsoft 365Microsoft CopilotMicrosoft Copilot
Microsoft Entra
Microsoft Power AppsMicrosoft Power AppsMicrosoft Power AutomateMicrosoft Power AutomateMicrosoft SharePointMicrosoft SharePoint
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