What is a Correspondence Management System ?

A Correspondence Management System [CMS] manages the creation, capture, tracking and delivery of personalised, secure, and interactive correspondence. It provides an easy to use interface and easy to use tools to help organisations implement complex business rules, workflows and streamline correspondence management process.

Newly received correspondence can be imported either electronically via file and systems integrations or through scanning any paper correspondence directly into the system. All types of correspondence can be captured easily and conveniently. The amount of correspondence taking place between organizations, within organizations or between customers and the organization is huge. The larger the organization, the more resources it takes to handle them manually.

Correspondence Management System Infographics

By implementing paperless correspondence, 42% of users have achieved a payback period of 12 months or less, 57% are posting a payback of 18-months or less. To read more on the survey of organisations which implemented paperless correspondence and document management systems Click here

Benefits of Correspondence Management System

  • Effectively manage all organization correspondences in a streamlined process right from creation to acquisition, processing and archival. Reduces time and cost associated with paper-based correspondence management
  • Complete control on auditing and quality purposes and easy monitoring of performance. Easily search, locate and escalate specific correspondence requests
  • Streamline and automate client communications to eliminates data errors and reduce the decision-making time which results in a quicker turnaround time
  • Optimize content production, reduce paper usage and consolidate communications. Help improve customer service by providing fast, accurate and trustworthy responses to inquiries
  • Security is a prime objective when handling sensitive correspondences in your company. Correspondence management solution built on SharePoint offers you a multi-level security approach that keeps you in control and your correspondences secure.

Sharpen your competitive edge with a quality e-correspondence system in place

Lets Talk about it


  • Easily Create, Manage and Track Internal or External Correspondences
  • Create Correspondences from pre-defined templates
  • Create and assign tasks in response to correspondence
  • History and Audit Trail of all Correspondences
  • Correspondence Archiving & Viewing
  • Comprehensive Version Control
  • E-mail notification of Correspondence/ Changes
  • Barcode Insertion & Search in Correspondence
  • SMTP, Scanner & SMS gateway Integration
  • Integration of Digital Signature using third party software like DocuSign, Adobe e-signatures, etc.
  • customisable forms and workflows using third-party software Nintex
  • API based Integrations with External Systems (based on Authentication & Authorization)
  • Route Incoming or Outgoing Correspondence between Users or Departments
  • Add public and private comments on Correspondences
  • Customisable reports using tools like Chart.js, Power BI, Tableau
  • Multi Language Support [ English & Arabic ]

Looking to implement a correspondence management Solution?

Leverage the Benefits of a Correspondence Management Solution

We are SharePoint experts helping public and private organizations in Dubai, Abu Dhabi, Sharjah and UAE solve business challenges using Microsoft SharePoint. Being widely experienced in developing websites, intranets, document management system etc. on SharePoint, we help you with guidance and assistance in implementing a workable SharePoint correspondence management system. Organizations operate more effectively and efficiently with a SharePoint correspondence management system. We provide training for users and administrators to ensure the success of your investment in a SharePoint deployment. Our portfolio demonstrates several examples of SharePoint implementations, each of which demonstrates our vast experience in configuring SharePoint solutions to meet the specific needs of our customers.


Neologix helps government agencies and public sector entities in the UAE to achieve an efficient and paperless work environment by improving management of all incoming, outgoing and internal official correspondence electronically.


A proper correspondence tracking and management system is crucial for handling the administrative correspondence workflow of major oil & gas companies with customers and key supply locations around the world.


Our correspondence management system helps universities to capture and store all university correspondence in an unified repository and enables employees to easily manage multiple sources of information across various departments.

Interested in a Correspondence Management System for Your Company?

Featured Projects

Dubai Chamber

Neologix completed the upgrade of existing intranet portal to SharePoint 2016 and developed a mobile app with revamped user interface to access intranet features outside office premises.
Intranet Portal

Prince Sultan University

Correspondence management software developed with SharePoint 2016 implemented for facilitation, management, tracking and archival of correspondence between departments, staff and students of the university in a secure system of international standards.

Sharjah Documentation and Archives Authority

The SCDR website acts as a portal to share latest news, activities in SCDR, services, publications, downloads and details about related government websites. Admin features to manage documents, content, publications, templates, departments and media efficiently and effortlessly

Prince Sultan University

We engaged Neologix to develop a Correspondence Tracking System in Microsoft SharePoint; It's the perfect solution for generating, tracking and auditing all our correspondences. I would also like to say thank you to all your staff, who were prompt in delivering the solution to us! I believe in coming years there will be lot of value that will be generated by digitising our correspondences!

TitleDirector, ITC / Prince Sultan University


Neologix software solution is a great company as they have helped many times to put my website http://www.careermatch.net on the web. I can't forget how they helped me from taking the site from a PDF scratch, to building it, to get it online after a bad hosting, and being patient with me about my payments. They are truly a customer-oriented company plus their web development work is a high quality work - Highly professional & recommended.

Social Good Publisher / CareerMatch.net, Egypt

Al Nasr Contracting Company

Neologix has always been a positive and pleasant vendor and I will continue to refer them to others.-Al Nasr Contracting Company. We have been doing business with Neologix Software Solutions for more than two years. We are very pleased with their customer service. They go above and beyond their call of duty when it comes to customer service. I would recommend Neologix for any new project. Thanks for all the hard work.

Mohamed S

Eclipse Group, Dubai

Your team were great on this project and please thank each one of them for me for an excellent job done.Many thanks for your superb assistance regarding the improvement of our UMBRACO system. Neologix was able to clearly understand my requirements and provided excellent technical staff and a good project management framework to make sure I was in the loop the entire duration of the project. Thank You for your hard work and excellent job done!

Group IT/IS Manager / Eclipse Group, Dubai

Sharjah Govt

Neologix Software Solutions has been an exceptional mobile and web design partner to help design and develop some of the apps for SEWA. We are extremely happy with the quality of work and the passion shown by the team to create the best and meet impossible deadlines. The detailed and well-designed apps actually helped increase our productivity and efficiency at SEWA.

Sharjah Government


Best SharePoint consultants to work with! The Neologix team are very professional and have deep knowledge of the SharePoint technology which was critical to the success of our project. They take the time to listen to the client's issues before suggesting a solution. The Neologix team were a pleasure to work with and I recommend them highly.

Manager-Procurement & Contacts / ARK Group DMCC, Dubai, UAE

Find Out More

WhatsApp WhatsApp us